Introduction & Overview
This Refund Policy outlines the terms and conditions governing refund requests for subscriptions, purchases, and services provided through the Jeenius AI platform. Stash AI is committed to providing transparent and fair refund procedures while maintaining the integrity of our educational services. This policy applies to all users of Jeenius mobile applications, web platform, and associated services.
By making a purchase or subscription on Jeenius, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy should be read in conjunction with our Terms of Service and Privacy Policy.
Refund Eligibility & Timeframe
Refund requests must be submitted within 5 calendar days from the date of payment. Requests submitted after this period will not be considered under any circumstances.
Eligible Refund Requests
Refund requests may be considered for the following scenarios:
- Subscription purchases made within the last 5 days
- One-time purchases or in-app purchases completed within 5 days
- Duplicate or accidental payments
- Technical issues preventing service access that cannot be resolved by our support team
- Service unavailability or significant platform outages affecting core functionality
Timeframe Calculation
The 5-day refund window is calculated from the exact date and time of payment confirmation:
- Start: Payment confirmation timestamp (as recorded in our system)
- End: 5 calendar days (120 hours) after payment confirmation
- Time Zone: All timestamps are recorded in UTC and converted to your local time zone for display
Example: If payment was confirmed on January 1st at 10:00 AM, the refund window closes on January 6th at 10:00 AM.
After the 5-Day Window
No refunds will be processed for requests submitted after 5 days from the payment date. This policy is strictly enforced regardless of circumstances, including:
- Technical difficulties in submitting the request
- Unawareness of the refund policy
- Personal circumstances or change of mind
- Service usage or non-usage during the subscription period
We recommend reviewing subscription details and service features before making a purchase to ensure the service meets your needs.
Refund Request Process
How to Submit a Refund Request
To request a refund, please follow these steps:
- Verify Eligibility: Confirm that your payment was made within the last 5 calendar days
- Gather Information: Collect your payment receipt, transaction ID, and account details
- Contact Support: Send an email to stash.ai.tech@gmail.com with the subject line "Refund Request"
- Provide Details: Include the following information in your email:
- Your Jeenius account email address
- Transaction ID or payment receipt number
- Date and time of payment
- Reason for refund request
- Any supporting documentation or screenshots
Required Information
| Information Required | Description | Where to Find It |
|---|---|---|
| Account Email | Email address associated with your Jeenius account | Your account profile or login credentials |
| Transaction ID | Unique identifier for your payment | Payment confirmation email or app store receipt |
| Payment Date | Exact date and time of payment | Payment confirmation or bank statement |
| Payment Method | How you paid (credit card, app store, etc.) | Your payment confirmation |
| Reason | Brief explanation for refund request | Your own description |
Note: Incomplete refund requests may delay processing. Please ensure all required information is included in your initial email.
Stash AI's Discretion
Stash AI reserves the sole and absolute discretion to approve or deny any refund request, even if submitted within the 5-day window. Approval of refund requests is not guaranteed.
Factors Considered in Refund Decisions
When evaluating refund requests, Stash AI may consider various factors including but not limited to:
- Reason provided for the refund request
- Extent of service usage after payment
- Technical issues encountered and their resolution status
- Compliance with Terms of Service
- Previous refund history of the account
- Evidence of fraudulent activity or abuse
- Circumstances beyond our control affecting service delivery
Refund Decision Process
- All refund requests are reviewed by our support team
- Decisions are typically made within 3-5 business days of request submission
- You will receive an email notification regarding the decision
- Approved refunds will be processed according to the timeline outlined in the Processing section
- Denied refund requests will include a brief explanation when possible
Stash AI's decision on refund requests is final and binding. There is no appeals process for denied refund requests.
Common Scenarios
| Scenario | Typical Decision | Notes |
|---|---|---|
| Accidental duplicate payment | Usually approved | If verified within 5 days |
| Technical issues preventing access | Case-by-case | Depends on issue resolution attempts |
| Change of mind after extensive use | Usually denied | Service was accessible and functional |
| Payment fraud or unauthorized charge | Usually approved | Requires verification and investigation |
| Request after 5-day window | Automatically denied | No exceptions regardless of circumstances |
Processing & Timeline
Refund Processing Timeline
Once a refund request is approved by Stash AI, the following timeline applies:
- Approval Notification: Email confirmation sent within 3-5 business days of request submission
- Refund Processing: 5-10 business days from approval date
- Payment Method Credit: Additional 3-7 business days depending on your bank or payment provider
Refund Method
Refunds will be processed using the same payment method used for the original purchase:
- Credit/Debit Cards: Refunded to the original card (may appear as pending for 1-2 billing cycles)
- App Store Purchases: Processed through Apple App Store or Google Play Store refund mechanisms
- Digital Wallets: Refunded to the original wallet account
- Bank Transfers: Refunded to the originating bank account
We cannot process refunds to a different payment method than the one used for the original purchase.
Processing Delays
Refund processing may be delayed due to:
- Banking holidays or weekends
- Payment processor verification requirements
- International transaction processing times
- Additional security checks for large amounts
If your refund has not appeared after the expected timeline, please contact us at stash.ai.tech@gmail.com with your transaction ID for assistance.
Service Access After Refund
Upon approval of a refund request:
- Your subscription or purchased features will be immediately revoked
- Access to premium content will be restricted
- Your account will revert to the free tier (if applicable)
- Any saved progress or data associated with premium features may be affected
Exceptions & Non-Refundable Items
Non-Refundable Items
The following items are generally not eligible for refunds, even within the 5-day window:
- Gift card purchases or redeemed gift subscriptions
- Promotional or discounted subscriptions where terms explicitly state "no refunds"
- Third-party purchases made through app stores (subject to app store policies)
- Services that have been significantly utilized or consumed
- Accounts that have violated Terms of Service
App Store Purchases
For purchases made through Apple App Store or Google Play Store:
- Refund requests must be submitted through the respective app store's refund process
- App store refund policies and timelines apply
- Stash AI may assist with app store refund requests but cannot guarantee approval
- Apple: Refunds available within 14 days through Apple Support
- Google Play: Refunds available within 48 hours through Play Store support
Subscription Renewals
For automatically renewed subscriptions:
- Each renewal is treated as a separate purchase with its own 5-day refund window
- Canceling a subscription prevents future renewals but does not refund past payments
- To avoid unwanted renewals, cancel at least 24 hours before the renewal date
- Refund requests for renewals must be submitted within 5 days of the renewal payment
Special Circumstances
While Stash AI maintains full discretion over refund decisions, we may consider exceptional circumstances on a case-by-case basis, including:
- Documented technical failures preventing service access
- Billing errors or system glitches resulting in incorrect charges
- Service discontinuation or significant feature removal
Such considerations are at Stash AI's sole discretion and do not create any obligation or precedent for future requests.
Contact & Support
For refund requests, questions about this policy, or assistance with payment-related issues, please contact our support team:
Email: stash.ai.tech@gmail.com
Subject Line: "Refund Request" (for refund inquiries)
Response Time: We aim to respond to all inquiries within 24-48 hours during business days.
What to Include in Your Email
- Clear subject line indicating the nature of your inquiry
- Your Jeenius account email address
- Transaction details (ID, date, amount)
- Detailed description of your issue or request
- Any relevant screenshots or documentation
Additional Information
For general questions about subscriptions, billing, or account management, you can also reach out to the same email address. Our support team is available to assist with:
- Understanding subscription features and pricing
- Managing your account and payment methods
- Resolving technical issues affecting service access
- Clarifying terms and policies
Note: This Refund Policy may be updated periodically. We recommend reviewing it before making any purchase. Material changes will be communicated through email notifications or platform announcements.