Getting your money back

The five-day window

The window runs for five calendar days from the moment your payment is confirmed, which is the timestamp on your receipt. Ask inside it and we refund you in full.

After five days we still look at every request, but the outcome then depends on what happened rather than simply on you asking. The sections below set out how we decide.

This window covers plans. It does not cover add-on packs, which are one-time purchases of content you get in full the moment you pay.

What we refund

• Any purchase within five days. No reason needed.
• Duplicate or accidental payments. Refunded in full whenever you spot them, not just inside five days.
• A payment you did not authorise. Tell us immediately and we will investigate with Razorpay.
• You could not use what you paid for. A fault on our side that we could not fix, or a significant outage affecting the features your plan is for.
• You were charged after cancelling. Refunded in full.

What we do not refund

• Add-on packs, once the payment goes through. The JEE Mains 2027 Prediction Pack and any other add-on are not refundable.
• Requests after five days where the product worked as described and you simply did not use it
• The portion of a plan you have already used, where we agree a partial refund
• Dissatisfaction with an exam result. We help you prepare; we cannot promise an outcome.
• Accounts closed by us for a serious breach of the Terms of Service, such as sharing paid content

Nothing in this list removes a right you have under the Consumer Protection Act 2019. If the law gives you a refund, this policy does not take it away.

Add-on packs

An add-on is a one-time purchase, not a subscription. You pay once, the content unlocks immediately and it stays on your account. There is no renewal, so there is nothing to cancel and you will never be charged for it again.

Because every question, solution and paper in the pack is delivered in full at the moment your payment is confirmed, there is nothing to return and no unused portion to refund. When you buy an add-on you are asking us to give you the content straight away, and you accept that the five-day change-of-mind refund does not apply to it. We say this on the purchase screen before you pay, along with the price and what the pack contains.

We do still refund an add-on in these situations:

• You were charged twice for the same pack, or charged by accident.
• You did not authorise the payment. Tell us and we will investigate with Razorpay.
• The pack never reached your account, or access did not work and we could not fix it.
• The pack was not substantially what we described when you bought it.

This section does not remove any right you have under the Consumer Protection Act 2019 or the Consumer Protection (E-Commerce) Rules 2020. If the law entitles you to a refund, you get one, and you can still escalate a decision you disagree with.

How to ask

Send us:

• The email address or phone number on your account
• The Razorpay payment ID from your receipt, or the date and amount
• What went wrong, if anything did

We acknowledge every request within 48 hours and decide within 7 working days. If we need something from you to decide, we will ask once and clearly.

How long it takes

Refunds go back to the method you paid with. We cannot send a card payment to a different card or to a bank account, because Razorpay reverses the original transaction rather than making a new payment.

Your plan stays active until the refund is processed, then reverts to the free tier.

Cancelling a plan

Cancelling stops the next payment. It does not end your current period: if you cancel a month in, you keep the plan until that month runs out. Cancelling is not the same as asking for a refund, and if you want both, say so.

To cancel, use the subscription screen in the app, or email us.

Add-on packs work differently. They are bought once and do not renew, so there is no future payment to stop and nothing to cancel. Cancelling your main plan does not take an add-on away from you.

Bought through an app store

Where a purchase was made through Google Play or the App Store, that store takes the payment and we never see your card. Refunds go through them:

• Google Play: request through Play's order history, within their window.
• App Store: request through Apple's Report a Problem page.

Tell us anyway. We will unlock or restore the right plan on our side, and chase the store with you if it stalls.

If you disagree with us

If we decline a refund and you think we are wrong, say so. Write to our Grievance Officer at support@jeenius.tech, marking the subject "Grievance". A different person reviews it.

• We acknowledgeWithin 48 hours
• We resolveWithin 30 days

If you are still not satisfied you can go to the National Consumer Helpline on 1915, use the consumer portal at consumerhelpline.gov.in, or approach the consumer commission for the place you live. If you paid by card or UPI you can also raise a chargeback with your bank.

We would rather you told us first, because we can usually fix it faster than a formal process can. But it is your right either way, and nothing here requires you to come to us first.