Introduction
Last updated: 1 July 2026
This Refund & Cancellation Policy explains how refunds work for paid plans and add-ons purchased on Jeenius, operated by Stash AI. All purchases are made in Indian Rupees (₹) through our payment provider, Razorpay. By making a purchase, you agree to this policy, which should be read together with our Terms of Service and Privacy Policy.
Jeenius paid plans (for example, Pro and Pro+) are one-time purchases that grant access for a fixed period (such as 30 days). They do not auto-renew, and purchases are made through Razorpay within the app, not through Apple App Store or Google Play in-app purchases.
Cancellation
Because Jeenius plans do not automatically renew, there is no recurring subscription to cancel and no future charges to stop. Your plan simply expires at the end of its term, after which your account returns to the Free tier unless you choose to purchase again.
You can stop using the Service at any time, and you can delete your account from within the app or at ai.jeenius.tech/delete-account. Deleting your account does not, by itself, entitle you to a refund of any active plan — refunds are governed by the eligibility rules below.
Refund Eligibility
To be considered, a refund request must be submitted within 7 calendar days of the payment date.
Situations we will normally refund
- Duplicate or accidental payment — you were charged more than once for the same plan, or charged in error.
- Failed activation — your payment succeeded but the plan was not activated on your account and we cannot resolve it.
- Technical issues — a genuine technical fault on our side prevented you from accessing the plan’s features and could not be resolved by our support team.
- Billing errors — you were charged an incorrect amount.
Change of mind
If you simply change your mind, we may, at our reasonable discretion, offer a refund if you request it within the 7-day window and have made little or no use of the paid features. In such cases we may deduct an amount proportionate to the usage and time elapsed, and any non-refundable transaction fees.
After the 7-day window or after significant use
Requests made after 7 days, or after the paid features have been substantially used, are generally not eligible for a refund. We encourage you to try the Free tier first to make sure Jeenius is right for you before purchasing.
How to Request a Refund
Email support@jeenius.tech with the subject line “Refund Request” within 7 days of payment, and include:
- The email address associated with your Jeenius account
- Your Razorpay payment or order ID (from your payment confirmation or receipt)
- The date and amount of the payment
- The reason for your request, with any supporting screenshots
Providing complete information helps us review your request quickly. Incomplete requests may take longer to process.
Processing & Timeline
- Review: we aim to review refund requests and respond within 3–5 business days.
- Approved refunds: are issued to the original payment method via Razorpay. Once initiated, it typically takes 5–10 business days to reflect, depending on your bank or payment provider.
- Refund method: we can only refund to the original payment method used for the purchase; we cannot send a refund to a different account.
- Effect on access: when a refund is issued, the related plan or add-on is deactivated and your account returns to the Free tier (or to your previous plan, if applicable).
Decisions on discretionary refund requests are made fairly and communicated to you by email.
Non-Refundable Items
The following are generally not eligible for a refund:
- Plans or add-ons where the paid features have already been substantially used.
- Promotional, discounted, or referral-based purchases where the offer states that it is non-refundable.
- Lifetime or one-time add-ons after they have been accessed or consumed.
- Purchases on accounts that have been suspended or terminated for a violation of our Terms of Service.
- Requests made after the 7-day window (except where required by law).
Nothing in this policy limits any rights you may have under applicable consumer-protection law.
Contact & Support
Email: support@jeenius.tech
Subject line: “Refund Request” (for refund enquiries)
We aim to respond within 24–48 hours on business days.
For general questions about plans, billing, or your account, you can reach us at the same address. We’re happy to help resolve any issue before you request a refund.
We may update this policy from time to time. The “Last updated” date above reflects the current version. Material changes will be communicated in the app or by email.
Contact: Stash AI, Kolkata, West Bengal, India — support@jeenius.tech